getting no service

[dk16]

I have no service on my iPhone . Only getting "SOS" on the top

[Chalupa_Batman]

Hello @dk16 

We're going to need a bit more information to be able to help you here. Please note we are all customers like you here.

Did you just sign up with Public Mobile? Have you been with Public Mobile a while and all of a sudden your phone went SOS? Have you checked your account to see if your invoice was paid?

Look forward to hearing from you.

Ken.

[JRod]

@dk16 

Did you have working service previously? 

Are you able to try your SIM card in another device? You could also try to reset your network settings to see if that solves your current connectivity issue.

Are you able to try to connect in a different area in case there is an outage where you currently are?

If nothing works reach out to customer service to see if they can see if there is a backend issue.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hTideGnow]

HI @dk16 

Do you have another phone to test the sim card?  That will tell  if  it is a phone problem? 
And would you be able to try your phone in another location? maybe network issue

please also check if your phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Add: which city  you are at?  there is another post about the same thing, maybe it is a big network issue