error 821 while registering but credit card charged multiple times

[shillion]

During card activation I received an error, however my card was charged for each registration attempt

[esjliv]

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@shillion wrote:

During card activation I received an error, however my card was charged for each registration attempt

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@shillion  - if you were charged see if you have services with the Pubic Mobile SIM card.

Insert the Public Mobile SIM card and do the below to see if you have any services.

*restart your phone

*perform a reset network settings on your device

If you activated with a new number, you should have services right away.

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[darlicious]

@Yummy 

The self serve account will already be set up when its an online activation.

@shillion 

Check your private messages for the telus porting department number.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Yummy]

ERROR 821

Usually is missing/incorrect porting information. Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA's set up correctly you will be able to finish your self serve account set up.

[darlicious]

@shillion 

Did you request your number to be ported in from your previous provider? That error code usually indicates an error with your info. You also need to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. You will have to put your old sim card back in your phone to do this. If your pm sim card has service on it then you can call the telus porting department to reinitiate your port request. If your pm sim card is not working then contacting customer support to sort everything out for you is best. I will send you a private message with the phone # for the telus porting department.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[darlicious · Accepted solution]

@shillion 

You will need to contact customer support to issue you a refund for the extra charges. Unfortunately the first time your card was charged you did activate your account but your sim card did not provision to your account leading you to believe it didn't work. I assume your sim card is now working so your last attempt did provision the sim card but led to multiple charges before it provisioned. Send a copy of your card statement showing the multiple charges for the CSA to arrange the refund to your card. This generally takes 3 to 5 business days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #