email address change

[LGh]

I have to change to a Gmail account.

How to I change my profile?

[NoraMast]

This is not an option edit.

[BKNS27]

@LGh 

Only a CS_Agent can change the email address in your account once they verify it is you to avoid legal SIM swapping.

[Handy1]

Ahhh yes I see that now , thank you sir for that helpful insight 

[dabr]

@Handy1   Unfortunately, we can only change the email for community account without customer support, although it would be useful and convenient to be able to also have the ability to change it for the self serve account as well.

[Meow · Accepted solution]

Only agent can change your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[computergeek541]

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@Handy1 wrote:

Sign in to pm and go to profile you change email / password and pin there 

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The information that you have provided isn't correct.  As you've mentioend the account PIN, please be aware that customer can't change the e-mail address from the Self Serve account.  The members who repliedd earlier are correct that the help fo a customer support agent is needed.

[Handy1]

Sign in to pm and go to profile you change email / password and pin there 

[Quigley]

@LGh 

You can't change your email address yourself so you'll have to get a Customer Support Agent to do that for you.

Use the Chatbot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

[Hollister]

@LGh 

Contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.