Get refund for roaming purchased January 3 / 2023
Of all the refund requests around here, you’re in luck.
The US roaming add-ons are the most ornery add-ons on public mobiles suite of add-on choices.
Follow above advice for contact to support for a refund.
You’re more likely to get this if you purchased it for actual use (and could not get it to work) or if you purchased the incorrect add-on vs just changing your mind.
@PublicMob5 if roaming didn't work, PM usually would refund fully or partially based on the situation. Please open a ticket with PM support and discuss with them
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
No worries, just contact a CS_Agent by creating a ticket through SIMon Chatbot at the bottom of the page or private message on the envelope icon above. Explain that the Add-on wasn’t working.
Are you asking How to get refund for non working US add-on?
You have to contact agent and explain your situation.
To Contact CSA-agent; there are 2 methods:
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here