Community

Transter · ‎03-24-2024

I converted from Roger’s and got confirmation of the port completed. I downloaded the eSIM through the app and it showed that it completed successful. However only data and calling works and on my iPhone is shows “no sim” and has 0 bars (the 4 bars are just gray and flat”

I switched my wife’s over at the same time and it worked perfectly and her phone is the same iPhone and we did the same process.

help please because I need this to work before work on Monday!

ragh83 · ‎05-09-2024

1. I scanned the QR code and followed the steps to install the eSIM profile on my iphone. After that i rec'd a text message from bell to confirm if i wanted to port the number. I replied yes.

2. Then i removed Bell's sim card from the tray

3. I did this too On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

4. Then I Reset All Networks

the problem is:

a. I am able to receive phone calls and use cellular data but on top right corner i see no bars and swipe down screen shows "No SIM".

b. I am also unable to receive or send text messages/ 2FA messages...

softech · ‎05-09-2024

@ragh83

can you give us more details to your problem?

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

softech · ‎05-09-2024

@FelipeRaven wrote:
Good luck! If I am, I give up and move to another career. This one is terrible. I paid 34 dollars and asked for an eSIM on March 14th, and ten days later, there was no eSIM, nobody did anything, and no refund. Literally, I paid 34 dollars for nothing. This Public Mobile is a BIG MOBILE SCAM!!!

@Transter

did you use the app to subscribe? I wonder if you miss the part of using the app after payment step

ragh83 · ‎05-09-2024

how did you fix it? I am having the same bloody issue

Transter · ‎03-24-2024

Hey I got it fixed and we are up and running! Maybe give it another shot.

FelipeRaven · ‎03-24-2024

Good luck! If I am, I give up and move to another career. This one is terrible. I paid 34 dollars and asked for an eSIM on March 14th, and ten days later, there was no eSIM, nobody did anything, and no refund. Literally, I paid 34 dollars for nothing. This Public Mobile is a BIG MOBILE SCAM!!!

Transter · ‎03-24-2024

Thanks I opened a ticket so I am hoping they can help me

Transter · ‎03-24-2024

Awesome I opened a ticket so hopefully they can help me

softech · ‎03-24-2024

@Transter your eSIM was installed and just not properly provisioned

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

fixin · ‎03-24-2024

@Transter - You can contact CS_Agent for assistance with that:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Transter · ‎03-24-2024

This is what my eSIM shows. It does not show “my number” which is why I am assuming I am getting no bars? Will I have to reset me eSIM? If so can you please send me a new one so I can try and reinstall it.

Transter · ‎03-24-2024

Thanks. I have done it all: 1. Restarted phone. 2. Reset network 3. Made sure my iOS is the most recent

fixin · ‎03-24-2024

@Transter - If @hairbag1 's suggestion of rebooting the phone doesn't work, are you sure you have the eSIM in Settings > Cellular? If there is no eSIM go to your activation email for the QR code:

If that doesn't work submit a ticket with CS_Agent: