data issues?

[Wodahsshadow]

any one else is have data issues? mine was working this morning and now it has stopped?

[hTideGnow]

the data issue on PM side is now fully resolved 

try reboot phone and reset network settings 

if same, submit a ticket with CS Agent using Chatbot here:       

            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[RiverPeople]

I have been with Public mobile for over 1 1/2 years. Never had any issues until this week. 

[RiverPeople]

Yes I first experienced data issues last week, at first I thought it was an I-phone update but it persisted for at least 24-36 hours. Then again today it’s doing it again. Very frustrating when out of the house away from wifi. It gives me a message saying not attached to internet and nothing is working. 

[edik993]

Non stop data loss. Have to keep restarting my phone. I know of other customers reporting the same. Im in the peterborough area

[softech]

@aharchad 

Yes, selected customers experienced some data trouble yesterday but issue is not resolved.  Please click Reset network settings on your phone after a device reboot

[aharchad]

I have problems with data on my phone,  this problem start yesterday,  

[slusagm]

can you login My Account and confirm your account is active and you have enough data?

if all look good, ask PM to help.  

  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Shuta]

I tried both of them, but it doesn't still work.

[slusagm]

@Shuta 

 there has been some data problem today in some area.  But Reboot phone and Reset network settings and it will resolve it

[Shuta]

I just switched to public mobile yesterday, but my data still isn’t working. Calls and texts are fine though. Has anyone else had this issue? Any fixes?

[Gmar3838]

Thank you I seems to be good now. I did all these earlier today while on the road but the data stopped working about 10 min after. Much appreciated 👍 

[slusagm]

many reported similar issue.  But should be fixed now

just Reboot phone and Reset network settings

[fixin1]

@Gmar3838 - Can you try switching over to 3G / HSPA please? Last data based outage, I did that and it worked quite well. Just remember to switch back and try as 3G is considered "Last Resort" nowadays. And if you are on 3G, try LTE, 4G, or 5G.

The recent influx may indicate multiple re-provisions needed, so please contact Public Mobile Support here:

Contact Link - https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you, and check via Private Message, located within your community mailbox or by clicking this link here: Mailbox

[Gmar3838]

My mobile data completely stopped working today. I have already restarted my phone, toggled airplane mode, and performed a full network settings reset, but it didn't help. Voice calls and texts are working fine. My account is active and I have plenty of data left on my plan. Please re-provision my SIM card on the backend

[ginonca]

Mines been down all day as well as my friend. Both in Halifax 

[slusagm]

It can easily be fixed by Reboot phone and Reset Network Settings 

[hairbag1]

@Isaaks 

log in to your account on the app ...Usage Breakdown to see if you have any data remaining. Make sure to disable data limiter in cell settings. Try network reset. 

[Isaaks]

Is the network down?  No data all day but SMS and phone calls work

[deltatux]

The network glitched today, toggle airplane mode or reset network settings seems to fix the issue. The former didn't fix it for me, the latter did.

[Yummy]

Maybe you ran out of it?

[Curley57]

why did my data stop working?

[CalgaryTed]

Nothing is working. I’ve been without service for nearly six hours now.

[MikeC3]

Switched airplane mode on for 5 seconds and off again fixed the issue.

[MikeC3]

@CS_Agent 

My mobile data on my phone is no longer working as it states I have no internet connection when trying to use apps or browsers that require Internet connection. This has been occurring for several hours now.

I checked with my neighbors and they are encountering the same issue who are also public mobile customers. 

Tried basic troubleshooting with no luck.

[hTideGnow]

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@Dave_B wrote:

Mine has also been down most of the day.  Can’t figure it out.  Did reset but am holding off doing a hard factory settings reset because I don’t want to loose my passwords

---

hi @Dave_B 

Not a "hard factory settings reset", that will wipe your phone

you just need to do Reset network settings.  But it is true it will clear your Wifi and you need to add them back

[Dave_B]

Mine has also been down most of the day.  Can’t figure it out.  Did reset but am holding off doing a hard factory settings reset because I don’t want to loose my passwords

[kb_mv]

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@PamelaArcher wrote:

data not working

---

@PamelaArcher I was having an issue in NB. I restarted my phone and it cleared the issue. Or it was a coincidence. In either case it was time for a restart.

[Sansan]

Yes, many people have in the same issue currently. Could be an issue on public mobile side. Send them a message to the chatbot and see if they can reprovision your account.  You could also reset your phone networks and see if that helps.

[hTideGnow]

hi @CalgaryTed 

there was issue in Ontario earlier.  But some got the issue resolved after rebooting the phones and reset network settings. Please try. 

if it fails the first time, wait 15 mins and try again

[Gifraf]

Resolved - thank you I’m in Ottawa.