charged twice for this month

[walidosman]

I was charged twice this month 

[softech · Accepted solution]

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@walidosman wrote:

public mobile charged me twice on April 1st and refunded my after i i submitted a ticket. and now they took the refund back. so now refund for me

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@walidosman   That is weird.  But refund usually take a week or two.  So, maybe just the refund not fully completed yet? 

Since it is a payment issue, really PM Support is the only one who can help.  Just open a ticket with them again and they can investigate further

[walidosman]

public mobile charged me twice on April 1st and refunded my after i i submitted a ticket. and now they took the refund back. so now refund for me

[softech]

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@walidosman wrote:

no my renewal is at the first of the month. today 11th. renewal twice in the same month?

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@walidosman   Yes, PM encountered a major system issue with Autopay and renewal on April 1st.  Some of the users were got charged twice.  But no worry, Simply opened a ticket with PM Support and they will be arranging refund without problem.  

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[walidosman]

no my renewal is at the first of the month. today 11th. renewal twice in the same month?

[dabr]

@walidosman   Are you able to post a screenshot of your payment transaction minus any personal information, of course.

[Meow]

That is how it is suppose to be if you paid Plan in full on last renewal.

[walidosman]

no, the refund was taken back today "Top-up Reversal/Retrait d’un réapprovisionnement"

so for this month I paid twice and my balance is zero now.

[JL9]

This has happened to a lot of people this month, seems to be related to the April 1st snafu with autopay. If the second payment is still showing in your available balance you can leave it in there for your next renewal and you essentially won't have your card charged again until June.