changing from Blackberry to iphone on existing account

[ElBe5932]

Please help.

I have been with Public before it went 'live'.

I am changing from a Blackberry to a newer iphone. I have purchased a new sim card and know what I need to do there.

How do I add this to my existing account. Yep. It's been a long week....

ElBe

[ElBe5932]

Thanks for your help.

ElBe

[t_p]

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@ElBe5932 wrote:

Please help.

I have been with Public before it went 'live'.

I am changing from a Blackberry to a newer iphone. I have purchased a new sim card and know what I need to do there.

How do I add this to my existing account. Yep. It's been a long week....

ElBe

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@ElBe5932 

Is your "existing" account still active?

If yes, you just need to switch the SIM from the old phone to the new one and you're done (provided both use the same SIM size. If not, you can replace the SIM via your self-serve account as explained above).

If your account has been desactivated (after no payment for 90 days) you'll need to activate the new SIM and open a new account.

[Anonymous]

@ElBe5932 

How To Change Your SIM Card

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

1. Log into your My Account
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set !.

[Meow]

Why you cannot use the same SIM if you are not changing plan/provider? Unless SIM is different size but I believe there is a way around it.

[softech · Accepted solution]

@ElBe5932   You will need to login to My Account, Change SIM card and pick one of the 2 ways to get your authentication code  (SMS to old SIM vs email)

more details here: 

SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)