change of plan and never changed on my account

[hyper42008]

i was offered 20gb and unlimited data at reduced speed at 5g for 34 a month , i said yes and checked it was se

[Carolccc]

Go to my account, click the “+”, look at the payment and you will see your current plan and upcoming payment there.

[hairbag1]

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@hyper42008 wrote:

i checked and it was suppose to change on my payment date , on the 6th and hasn't 

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OK...so use this link to message Customer Support to find out what the issue is.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond. Give them as much account info as you can...acct number, ph number, PM pin number etc..

[hyper42008]

i checked and it was suppose to change on my payment date , on the 6th and hasn't 

[statusquo]

Have you made sure you have refreshed the page or logged into the phone account after cleaning cookies because of Public's ongoing caching problems with the website?  You can try the payment option to view your any upcoming plan changes.

I've just realized that I gave you the wrong price for the new plan as it's $39 and not $34 for the new promotion so really not worth changing to it for the extra 5gb data I think.  Sorry about that.

I noticed a few minutes ago that Public has 25gb plan for $34 at 5g speed as a promotion if you want to cancel any current scheduled plan change and reschedule for renewal to the newer promotion @hyper42008 

[hairbag1 · Accepted solution]

@hyper42008 

log in to your account to see what plan you're currently enrolled in.

added...

thanks for the Solution...BUT...I don't know if you got your issue solved. Were you able to confirm if you have the correct plan change yet ?