cant call number

[derk_the_zeeman]

I call number and says person is currently on the phone and goes straight to voicemail. He has another phone so when i call him on the other phone to ask if he was on the phone he says he wasn't. He can call me but I can not call him.

He has Rogers. Is this a Rogers problem or a public mobile problem. Just wondering what the root of the problem is.

[hTideGnow]

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@derk_the_zeeman wrote:

i have tried both with or without 1

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HI @derk_the_zeeman 

I still don't see it is a problem on PM side.  But if you want, ask PM support agent to check

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[derk_the_zeeman]

i have tried both with or without 1

[Handy1]

@derk_the_zeeman  Are you putting a 1 in front the 10 digit number 

[hTideGnow]

hi @derk_the_zeeman 

it is more a problem with Rogers than with PM., especially you can call his other number