Payment Update

[Martena]

Im having trouble updating my payment info

[hTideGnow]

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@Martena wrote:

Still didn't work 

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hi @Martena 

then you need to wait 24 hours to try

or use voucher to at get the service back first if it is currently suspended

[Martena]

Still didn't work 

[Sansan]

@Martena  try this link. I just used it.

Clear cache first or use Google Chrome 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @Martena 

if you can wait, wait a day and try again.  If not, at least wait 24 hours before trying again 

when try again, please try to use Incognito/ private/ secret mode on your browser as well as try using the public mobile app 

if still unable to pay and your account is already suspended , best to buy a voucher from Shoppers Drug Mart and know the voucher using *611 , this can at least resume your service first