cannot update my credit card expiry date

[Ljerka]

cannot update my credit card expiry date

[Ljerka]

I got help from their agent, it is OK now

thanks 

[Ljerka]

Hi,

thanks for your message.

I waited for 24 hours. It does not work. Spent hours on submitting a ticket. Nothing.

What a shame. Updating info should take just a few seconds. No vouchers because this is suspicious, not professional at all. 

Thanks for trying to help, have a nice day.

[Handy1]

@Ljerka  If in a hurry you can buy payment vouchers and load the *611 . Otherwise best to wait 24 hours and try update credit card again on computer or the app . If same please submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Ljerka 

There has been many reports with the issue.  Wait an hour and try again

if still fails, check with  PM support agent,

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also use voucher to pay first and load using *611 if you need to pay and resume service quickly