cannot change another phone number

[dieseltrancuong]

Hi,

why I could not change another phone number after 4 months I have used it.

[LovesToPM]

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@dieseltrancuong wrote:

everything is fine. I still use it and never change my phone number. But I don't know why

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Use SIMon chatbot to submit a ticket to Moderators.

Go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.

[dieseltrancuong]

everything is fine. I still use it and never change my phone number. But I don't know why

[LovesToPM]

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@dieseltrancuong wrote:

I still not change it!!!

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Check your plan to make sure it is Active. And your phone is working?

Double check. Are you sure your phone number ddn't change? Perhaps one of the changes went through and you didn't notice. You're only allowed to change it once every 30 days. You can see your number in your call usage history.

[hairbag1]

Click on the ? in bottm right side of page to start the process of contacting a moderator.  Perhaps you've tried so often that your locked out of that option. They're the only ones who can help you now.

[darlicious]

@dieseltrancuong   Hmmmm....maybe it's a glitch. I can only tell you to contact the moderators via Simon (?)

[dieseltrancuong]

I still not change it!!!

[Anonymous]

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@avascott16 wrote:

You can try messaging the creator. That’s what I had to do. 

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Did "the creator" ever reply back? 🙂 Or did you just imagine and interpret that they did?

[avascott16]

You can try messaging the creator. That’s what I had to do. 

[Triguy]

If you still have problems changing your number then submit a ticket by clicking on the question mark on the bottom right.

[dieseltrancuong]

Thank you. I will try.

[LovesToPM]

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@dieseltrancuong wrote:

I never change before yet and that is a diffirent number I want to change.

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Try clearing your browser cache first and retry using incognito mode.

[dieseltrancuong]

I never change before yet and that is a diffirent number I want to change.

[RobertQc]

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@dieseltrancuong wrote:

the notice: I chose it, but when I click submit; the notice was failed. I don't know why?

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@dieseltrancuongIf I recall you can only change your number once per 30 days, have you used the service for 4 months and change your number before or is it 4 months straight of the same number?

[dieseltrancuong]

the notice: I chose it, but when I click submit; the notice was failed. I don't know why?

[RobertQc]

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@dieseltrancuong wrote:

Hi,

why I could not change another phone number after 4 months I have used it.

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Did you log into your account click change phone number, then click select new number, then select your province and pick a new number?