cancelling plan

[Crystal97]

My dad no longer needs his phone plan. We are unable to find his phone to receive the EverSafe confirmation code to access his account to cancel his subscription. I have POA and have his user name and password but without the confirmation code that is sent to his cell number I don't know what to do. Any suggestions?

[softech]

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@Thinker  a écrit :

I have received the following texts advising that if I don’t cancel my account I would be charged and automatically renewed. HOWEVER for some strange reason I am not able to log in to either cancel or select a more affordable plan. What can I do?

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@Thinker 

maybe you have more than one account with Public Mobile and hence you cannot login?

Try using Incognito mode to login just in case your browser has some cache issue

Still have problem logging in? Please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Andy85]

Very useful information

[hTideGnow]

HI @Crystal97 

you can receive the code via email.  Click Didn't receive code, and then send email should be an option there

or you can use call 1-855-4PUBLIC and enter the 4 digits account PIN and disable autopay 

or last, submit a ticket with CS agent and ask them to remove the credit card:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Redirect security code to email.
Click on: ‘Didn’t get a code’ and you will get more options.

Remove autopay or declare phone lost/stolen and account will be deleted after 90 days of no pay.

[dust2dust]

Might he recall his 4 digit account pin? Is he still using the credit card he had been using here? Is it still valid?