cancel my plan

[lingo]

I intend to cancel my plan, close my account and have confirmation that I did it so I can stop any recurring credit card charges.  Please give specific instructions how to do this through "My Account" . Thank you.  

[computergeek541]

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@lingo wrote:

I intend to cancel my plan, close my account and have confirmation that I did it so I can stop any recurring credit card charges.  Please give specific instructions how to do this through "My Account" . Thank you.  

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Log into your Public Mobile account using the mobile app. Go into the Payment area and from there, Manage Subscription. Where it says "Subscribed", move the slide to the left to disable charges to your credit card.   The app will then  ask you to confirm that choice.  That's all there is to it. After being in suspension for 90 days, your account will automatically be closed (as long as there weren't already extra funds in the Public Mobile account that would be enough to renew the plan again).

[softech]

@lingo 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Handy1]

@lingo  You can turnoff auto subscribe . Port out your phone number or get support to remove the credit card in for on the account right away 

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611    

and here’s a link for support you

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437