cancel
Showing results for 
Search instead for 
Did you mean: 

can't receive phone calls

siddikatherange
Great Neighbour / Super Voisin

can't receive phone calls

3 REPLIES 3

geopublic
Mayor / Maire

@siddikatherange wrote:

can't receive phone calls


@siddikatherange  If you can make calls but can't receive calls then the porting has not completed yet.

 

Just continue to use your old sim until it stops working.

 

If you're old sim is still working but the end of the day then submit a ticket for help.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

cellphoneuser1
Mayor / Maire

@siddikatherange wrote:

can't receive phone calls


Others can't help without information. Does any of your service work?  

ddeep91
Town Hero / Héro de la Ville

@siddikatherange wrote:

can't receive phone calls


@siddikatherange  Hello...

 

did you just port your phone number?

are you able to dial out?

are you getting a signal on your phone?

have you tried restarting the phone/turning airplane mode off and on?

 

Can you give little more info so we can help you further?

 

Thanks

Need Help? Let's chat.