Community

Matthieu389 · ‎03-19-2021

My phone been active since November work great till last couple of weeks. I can't receive calls. Tried removing SIM card and all. Can someone please help??

Dakotaj1998 · ‎03-19-2021

If you are unable to receive incoming calls then the sim card could likely be the issue. Are you able to remove the sim card and try it in a different device to narrow the issue down a bit.

I would also recommend that you try contacting the mods as they would be able to best help in this sort of situation.

esjliv · ‎03-19-2021

@dabr coffee has long been worn off.

😎

dabr · ‎03-19-2021

@esjliv wrote:
@RosieR wrote:
@esjliv wrote:
@dabr wrote:
@esjliv I believe OP has been with PM since last November...re: his first post..😊
@dabr , i don't even see where you see that ?
I see registered for Community as of today, and that is as far as I went. 😄
@esjliv here https://productioncommunity.publicmobile.ca/t5/Getting-Started/can-t-receive-calls/m-p/667318/highli...

If you two are just kidding around, please ignore this post 😁

@dabr @RosieR - BLAH HAHA - actually i wasn't kidding, but obviously i wasn't very observant either!!
Yeah, and this is all before a glass of wine! Oh wait, maybe that is the problem....let me go get one.

@esjliv Lol...it happens, I thought perhaps you hadn't had enough coffee! 😁

esjliv · ‎03-19-2021

@RosieR wrote:
@esjliv wrote:
@dabr wrote:
@esjliv I believe OP has been with PM since last November...re: his first post..😊
@dabr , i don't even see where you see that ?
I see registered for Community as of today, and that is as far as I went. 😄
@esjliv here https://productioncommunity.publicmobile.ca/t5/Getting-Started/can-t-receive-calls/m-p/667318/highli...

If you two are just kidding around, please ignore this post 😁

@dabr @RosieR - BLAH HAHA - actually i wasn't kidding, but obviously i wasn't very observant either!!

Yeah, and this is all before a glass of wine! Oh wait, maybe that is the problem....let me go get one.

RosieR · ‎03-19-2021

@Matthieu389 wrote:
yes I tried all and now contacting moderator

@Matthieu389 good to know that you have contacted the moderators. Expect a reply within 2 to 48 hrs but much faster response these days. Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

Please keep us updated. thanks in advance

RosieR

popping · ‎03-19-2021

@Matthieu389 wrote:
yes I tried all and now contacting moderator

If you are creating a support ticket, make sure to check your private mailbox SENT folder for for your support ticket. If you do not see your ticket as a message sent to moderator team, you have not created your support ticket yet. I don't want you to wait for a few day for nothing.

Welcome to PM community.

RosieR · ‎03-19-2021

@esjliv wrote:
@dabr wrote:
@esjliv I believe OP has been with PM since last November...re: his first post..😊
@dabr , i don't even see where you see that ?
I see registered for Community as of today, and that is as far as I went. 😄

@esjliv here https://productioncommunity.publicmobile.ca/t5/Getting-Started/can-t-receive-calls/m-p/667318/highli...

If you two are just kidding around, please ignore this post 😁

Matthieu389 · ‎03-19-2021

I been with public since November. Work great till about 2 week ago.

esjliv · ‎03-19-2021

@dabr wrote:
@esjliv I believe OP has been with PM since last November...re: his first post..😊

@dabr , i don't even see where you see that ?

I see registered for Community as of today, and that is as far as I went. 😄

dabr · ‎03-19-2021

@esjliv I believe OP has been with PM since last November...re: his first post..😊

esjliv · ‎03-19-2021

@Matthieu389 wrote:
Didn't work

@Matthieu389 , Have you just ported or activated with Public Mobile?

DELETED - you didn't just port - Duh!

If this does not have anything to do with a new account/porting and you tried all the suggested trouble shooting?

Does adding a 1 in front help with calling out?

If none of these things are helping I would submit a ticket with the Moderators by following the links @dabr posted.

Matthieu389 · ‎03-19-2021

yes I tried all and now contacting moderator

dabr · ‎03-19-2021

@Matthieu389 wrote:
Didn't work

@Matthieu389 Have you tried all the suggestions, if so then contact mods with the link provided above...?

Matthieu389 · ‎03-19-2021

Didn't work

esjliv · ‎03-19-2021

@Matthieu389 wrote:
My phone been active since November work great till last couple of weeks. I can't receive calls. Tried removing SIM card and all. Can someone please help??

@Matthieu389 ,

Try toggling to airplane mode for a few minutes, then back to regular.

Reboot occasionally as well is a good practice.

Dunkman · ‎03-19-2021

@Matthieu389

Does text and data work?

Maybe try network reset of phone. Reboot phone.

You could also try the SIM card in another phone. To help determine whether hardware issue versus PM service problem.

dabr · ‎03-19-2021

@Matthieu389 wrote:
My phone been active since November work great till last couple of weeks. I can't receive calls. Tried removing SIM card and all. Can someone please help??

@Matthieu389 You can try the lost stolen trick. Log into your account, select Plans/Add-ons tab, then Phone Lost/Stolen, Suspend service, log out and after couple mins log back in and this time Resume service, log out and restart phone.

Edit: @Matthieu389 If nothing helps you may need to contact moderators and have them take a look at your account. You can submit a ticket via chatbot and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send private message (if unable to submit ticket) to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Matthieu389 · ‎03-19-2021

I can't receive calls, but can make them. It is not the phone as when you call the number it says 6um1the number is not in service.

will13am · ‎03-19-2021

@Matthieu389 , are you able to make calls? If the problem is only incoming calls, it is likely something with the phone. Check call blocking feature settings. Also check call forward settings to make sure calls are not being forwarded in an unwanted way.