Friend Missing the Refer a Friend Reward

[horses_rule]

Hi, I purchased a Public Mobile SIM and did the prepaid thing back in October this year. I went to a kiosk and the employee did the registration etc for me. I gave the employee a referral code from my friend and since October my friend has not received their reward - and if I'm supposed to get a reward for it I have also not received a reward...

[dhavalkhoyani12]

I think so you might be miss some of letter of your referral code and you can also talk with customer service they might be solve your problem.

[gpixel]

@horses_rule 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

type "missing rewards"
(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

[brittneysarah]

I did a friend referral last month and it took a while to show up on my account. I would try getting ahold of customer service and see if they can apply the discount since it's been so long.

[HALIMACS · Accepted solution]

Hi @horses_rule 

Is the reward not showing on either of your self-serve accounts?  You'd see a $10 credit and your friend would see a $1 refer-a-friend credit.

If not, contact moderator to advise.

To contact a moderator, there are 2 methods:

1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket.
2. Send a private message to the moderator through the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kselmak]

Contact moderators with your friends referral code https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437