Missing reward points from Referral

[suleye]

I am originally a Public Mobile user, and a friend used my referral code to open an account in April. My friend received the $10 credit on April 9, but I still haven’t received any referral points.

Does it normally take some time, or is my reward missing? If it seems to be missing, how can I resolve this issue?

[hairbag1]

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@suleye wrote:

I am originally a Public Mobile user, and a friend used my referral code to open an account in April. My friend received the $10 credit on April 9, but I still haven’t received any referral points.

Does it normally take some time, or is my reward missing? If it seems to be missing, how can I resolve this issue?

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Your May renewal will likely reflect the friend referal...in your Rewards, you'll see 1 Rewards point for every 30 days that friend maintains an active account in good standing.

[Chalupa_Batman · Accepted solution]

Hello @suleye 

You will see it on the statement date following the one after April 9th. If you feel you haven't received it, create a ticket for assistance.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.