06-14-2023 12:41 PM
Hi, I need to login into a suspended account to update credit card information but login asks for a code sent the suspended number (code is never received since account is suspended).
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06-14-2023 12:42 PM
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already got the EverSafe setup, you can click Resend Code and then Send Email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
06-14-2023 12:42 PM
@PeteToTheBeat had you previously created the EverSafe account or is this the account creation phase? If the former, click resend code and you should have an option to select email.
06-14-2023 12:42 PM
Auto pay can fail
To make payment and reactivate plan .if you know 4 digit PIN number to account *611 . Or with a voucher and *611 no PIN is needed . You can also do this by by calling 18554PUBLIC . To get services working and worry about log in afterwards and update credit card if necessary .
If you still have service and your plan renews today / tomorrow you can ignore this suspended (on hold) notice