bill issue

[xuper]

For the visa application, the phone bill is required to show the name, phone number, and billing date. However, the current downloaded bill does not include the phone number or billing period. What should I do?

[Dunkman]

@xuper 

As mentioned, Public mobile is a prepaid carrier and doesn't do a credit check  or identification check when customers sign up with service. . Any customer can use any name and address, since PM does not verify.

Its invoice should not be used for any formal identification process like Visa application.  

[hTideGnow]

hi @xuper 

sorry, PM is a prepaid provider and usually visa or government won't take PM invoice as aaddress proof.  

And I don't think PM agent can alter the format of the bill either.  But you can check .

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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