My number is not in service

[keithgreen]

I just signed up yesterday, and my phone works, but when you call the number, it says " this number is not in service"

What can I do to rectify this? 

[CSA_PM]

Thank you for the escalation! The customer is already in contact with an agent.

[keithgreen]

Thank you for responding. I have implemented your suggestions, but I still receive the same message when you dial the number. If you stay on the line, it does connect after 2 sec.  

[hTideGnow]

hi @keithgreen 

make sure you removed  the old carrier sim card, or disable the old carrier esim

then reboot phone and Reset Network Settings.  

if same, ask PM support to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@keithgreen  If physical SIM card try it in another phone or reboot the device can also try resetting network settings too see if that helps , if all else fails get support to investigate 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage