Solved: assistance/ customer service - Community

Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent

12 REPLIES 12

@DDM69 wrote:
@debra17
I found this page using the search bar above. Maybe it will help determine if you did something incorrectly.
https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

@DDM69 although the attached link has great step by step visuals...the visuals have changed a lot since this 2017 post, and likely some of the methods too.

@debra17 - for future reference on how to get a hold of actual Public employees...you can use the "Get Help" section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

I found this page using the search bar above. Maybe it will help determine if you did something incorrectly.

https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

yes- had to purchase 3 times. it was super frustrating!

yes- that's exactly what I am looking to do

@debra17 wrote:
i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

HI @debra17 so, you bought it 3 times? yes, message support and check for refund

there were 2- 404 and can't remember the other one

i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

thank you

perfect thank you!

What error code are you getting?

but do you mind to share your questoins? maybe we can help and you don't have to wait.

Login issue? problem with new webiste?

But you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@debra17 Here’s how

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Need Help? Let's chat.