assistance/ customer service

[debra17]

Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent 

[esjliv]

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@DDM69 wrote:

@debra17 

I found this page using the search bar above.  Maybe it will help determine if you did something incorrectly.  

https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

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@DDM69 although the attached link has great step by step visuals...the visuals have changed a lot since this 2017 post, and likely some of the methods too.

[esjliv]

@debra17  - for future reference on how to get a hold of actual Public employees...you can use the "Get Help" section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get methods to Public Mobile representatives.

[DDM69]

@debra17 

I found this page using the search bar above.  Maybe it will help determine if you did something incorrectly.  

https://productioncommunity.publicmobile.ca/t5/Get-Support/HOWTO-Purchasing-Add-ons/m-p/198974

[debra17]

yes- had to purchase 3 times. it was super frustrating!

yes- that's exactly what I am looking to do

[hTideGnow]

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@debra17 wrote:

i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

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HI @debra17   so, you bought it 3 times?  yes, message support and check for refund

[debra17]

there were 2- 404 and can't remember the other one

[debra17]

i had to purchase us data/ roaming x3 while I was away in order for the us add-on to finally work.

[debra17]

thank you

[debra17]

perfect thank you!

[BKNS27]

@debra17 

What error code are you getting?

[hTideGnow]

@debra17   

but do you mind to share your questoins? maybe we can help and you don't have to wait.

Login issue? problem with new webiste?

But you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@debra17  Here’s how 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.