05-31-2021 03:43 PM - edited 01-06-2022 02:12 AM
05-31-2021 04:25 PM
If you have added the roaming add on successfully it will appear at the bottom of your overview page and in your payment history.
05-31-2021 04:08 PM
To purchase Add-Ons using your Self-Serve account, follow these steps:
05-31-2021 03:47 PM
@Kathy56 Buying addon is a 2 steps process.
1. Add fund to the account
2 Once you see the fun as Available Fund on your Self-serve, then you can go to the Addon page and buy the addon
did you do both? Many people missed the 2nd step
If you have done both, try reboot your phone.
05-31-2021 03:46 PM
@Kathy56 : It's a non-intuitive 2 steps 1. add money, 2. buy add-on. Do you still see at least the amount of the add-on in your Available Funds?
Then if it's not connected to either T-Mobile or AT&T then you need to manually scan for and find and connect to either. Restart phone.