activating my account

[TG66]

I have received my SIM in the mail and am now trying to complete Step 4 to finish set up.  I cannot see  where to go next.  I am using the online website as the App is not working on my phone.

[softech]

haha @esjliv you are always the good one here and you are a well respected regular 

[esjliv]

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@softech wrote:

I agree with @Handy1 , copying full text is a bit extreme. Some people like to spin it by saying Telus has the copyright of everything, but it is a matter of disrespect 

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@softech doesn't bother me. We are not employees of anyone, we are self employed here on the world-wide web.

I will try and remember to stay on your good side....😅

[softech]

I agree with @Handy1 , copying full text is a bit extreme. Some people like to spin it by saying Telus has the copyright of everything, but it is a matter of disrespect 

[esjliv]

Consider it a compliment @Handy1. Really all this forum info is for anyone to use, imo.

[Luddite]

@Handy1  I encourage plagiarism. That way I know the posts are excellent   🤣

[Handy1]

@Sparta  Did you just copy and  past  my response . It’s bad etiquette. And I know because I did that myself to start . It won’t help making friends . Best to just make your own responses . You get more kudos 

[Sparta]

Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[TG66]

Exactly this.  So now I know I can't do the activation on the website, but the App is giving me grief on my phone which I'm pretty sure is an IPhone 6 or 7??  I have the App loaded, I cannot log in.  As soon as I click 'log in', the alert comes up: "Public Mobile wants to use telus.com to sign in", so I say 'continue' and then my screen goes blank

[softech]

@TG66  what kind of phone do you have?  Why you cannot download the app?

your phone has to set to Canada in the App Store region settings

Also, have to be resonably up-to-date, Android 8.0 and above , or latest iOS if possible

If your phone does not meet the requirment, try to see if you can get a friend to help and use your friend's phone to complete the last step

[esjliv · Accepted solution]

@TG66 - have you already entered your payment info and choose your plan and phone number? I'd be hesitate to suggest to close out and try again in the App. But I think the App has more successful activations.

Note, we are not Public employees here on the forum.

Try asking these guys here, click this link to use the: Public Mobile Online Activation Assistance

[Handy1]

@TG66  .that should be last step . Did you make payment ? Check credit card if you were put SIM card in phone and reboot the phone