Community

john321 · ‎01-14-2023

I put in the wrong shipping address for the SIM card. How can I modify it?

Meow · ‎01-14-2023

You should contact agent to see if it is shipped. If yes, then you will have to order another one.

softech · ‎01-14-2023

you can open ticket with PM support to ask them to change the address.. probably still early enough to make the change

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎01-14-2023

@john321 @Contact support

Getting help from agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get

Or get help right here in the community

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

computergeek541 · ‎01-14-2023

@john321 wrote:
I put in the wrong shipping address for the SIM card. How can I modify it?

Please contact a customer support agent by making a ticket thorugh the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Wrong shipping address