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My monthly bill just suddenly went up to 15G but my olan is for 1 G

LauraL
Great Neighbour / Super Voisin

As above.  

4 REPLIES 4

softech
Oracle
Oracle

@LauraL if you login My Account using Incognito mode, what plan is it showing??

 

if it is $40 plan, PM has been sending out promo text earlier for that plan, all people need to do is to reply YES.  Some people responded YES by mistake.. check your text history 

hairbag1
Mayor / Maire

@LauraL 

try these to see your current plan detail and add-on detail.

 

refresh.jpgplan.jpg

 

Meow
Mayor / Maire

@LauraL wrote:

As above.  


What 'as above'?

 

Are you saying your plan has changed from 1GB to 15GB?
Then you must accepted PM offer for an upgrade. Check what your account says - what plan do you have right  now.

Handy1
Mayor / Maire

@LauraL @Did you happen to reply yes to one of the promotional text pm sent out by any chance 

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