Wrong imei

[Tbm1688]

Hi I just bought a new plan, entered the wrong imei for transferring my number. My plan I am transferring the number to will be over at midnight I gave a number to call but I’m wondering if there is a way to get help now? I did get a text saying I would get a call I just don’t know when that will be.

[maximum_gato · Accepted solution]

@Tbm1688 

You have about 40 minutes to call the telus/koodo porting department before they close. It's preferable to use your old providers account # rather than the IMEI#. make sure you keep your old sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of recieving it. Once you reply YES it will only take a few minutes for your old sim card to stop working and to start recieving your incoming voice calls on your pm sim card.

If it takes more than half an hour and your old Sim card still works call the porting department back before 10pm eastern. Good luck and welcome to Public Mobile!

[Tbm1688]

Calling now, thank you!

[BKNS27]

@Tbm1688 

You will need to contact a CS_Agent to have it corrected but it is best that you also support your previous account number.

Private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I will also pm you the Porting Department.

[softech]

@Tbm1688 it is usually better to use account number than IMEI. 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed