Why does public **** so much

[publicsux1]

My phone thinks it's roaming in a different country, so I asked the chat bot for help. I can't receive/call out or receive/send texts. The chatbot was less than helpful and gave me useless tips that didn't work to fix the problem. So then it sent me to a dead link to complete a ticket, which I can't do with the link they used. I searched the community chat and no one there had an answer that worked for me either.

So then I tried to access my payment information to cancel but whenever I click on MyAccount it just shows me ads for its subscriptions. I can't access any of my information. I can't even cancel. Dealing with this has eaten up hours of my time and has been beyond frustrating. In order to cancel I'll have to cancel my credit card number so it can't charge me anymore. My fingers are crossed I can save my phone number when I transfer to a different carrier. 

[DennyCrane]

Good call. I'm in BC and am not affected, so maybe that's resolved now?

[BKNS27]

@publicsux1 

There was reports of Telus outage in BC and Ontario so check the outage map:

https://istheservicedowncanada.com/status/telus/map 

I wouldn’t suggest you cancel your CC charges because you will be Blacklisted by Telus, Koodo and PM and you will need to make voucher payments for 18 months!

[DennyCrane]

Go into the network settings on your phone and change the network from Automatic to Public Mobile.

[esjliv]

@publicsux1 if you are in Canada and receiving a message about not having a roaming addon then private message CS_Agent and tell them this. They should be able to fix this for you.

Go to your envelope at the top right of your Community page to start the private message with support. 

[softech]

@publicsux1 

PM does not have roaming other than US

So, are you not able to access My Account, plan details or so like this one?

https://myaccount.publicmobile.ca/en/account/overview

If you cannot, there is a problem with PM linking your EverSafe login ID with your My Account, you can open ticket with Support to get them linked together

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Please message them first.  Even, you want to cancel the service, you need to get access back to My Account to stop Autopay, unless you are porting out your account or you have the 4 digits account pin to use *611 to disable autopay