Why do I pay for a month but every month I get one less day

[Grog1900]

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me one month. And again conveniently did not show on my payment.  scam...

[hTideGnow]

Thanks @hairbag1 

Maybe it gives PM an incentive to bring eSIM here

[hairbag1]

It's real evident to you and I...but most customers don't read the fine print once their plan is successfully established. Just pay and hope for the best !  😳

[hTideGnow]

HI @Grog1900   if you have been 3 years, you should be aware that PM is running on 30 days cycle from the beginning.

Also, fine print on the Plan page:

https://www.publicmobile.ca/en/bc/plans#3G

 Your 30-day base plans expire and are set to automatically renew every 30 days.

[dust2dust]

What did you and they do about the $40? Might you have done an immediate plan change around the time of a renewal? Might you have a family member that used your card? How long ago was that?

[will13am]

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@computergeek541 wrote:

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@Grog1900 wrote:

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me one month. And again conveniently did not show on my payment.  scam...

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All Public Mobile customers are on either 10, 30, or 90 day plans. There's no such thing as a monthly plan here.

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Pointless to talk about what has not been available for a long time and will never come back. It causes confusion.

[computergeek541 · Accepted solution]

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@Grog1900 wrote:

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me one month. And again conveniently did not show on my payment.  scam...

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All Public Mobile customers are on either 10, 30, or 90 day plans. There's no such thing as a monthly plan here.

[will13am]

@Grog1900 , the renewal cycle for the Public Mobile plans have always been 30 days.  On some months, you sort of "lose a day".