Why can't I answer my calls

[gblackma]

@Roger65 Try a network reset and restart your phone if it doesn't automatically do so.  Stay safe. 

[esjliv]

Hi @Roger65 ,

Did you port a phone number to Public Mobile recently?

If so, and the previous provider was a cell plan, the incoming calls are usually the last thing to port. Full porting can take up to 3-4 hours.

You can use previous provider's SIM to receive calls, until this stops working...then you know the port is complete.

If this was a landline, the full porting of the phone number usually takes a few days.

[mh1983]

Can you provide more details? There's no much to go on here.

What type of phone do you have? Did it work on another service?

Are you a new customer? Or have you been using the service for awhile?

Did you port in a number? (If so, this can take time.)

Did you check your Self Serve account view? 

The more info you can provide, the better we can help you.

[popping]

@Roger65 

1.  Try restart your phone

2.  Was your phone ringing when calls came in?