Whenever I try to log in to my ever safe id, it says error logging into account

[ADBi]

please help

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[ADBi]

If all else fails I’ll send a ticket thanks for the help

[ADBi]

Ok so I put in my email and password, that worked. I then wanted to start my payments so I put in my credit info as well as postal code and clicked log in, I reloaded and tried again 3-4 times. Every time it said error occurred please visit the community. I have received the SIM card, put it in my phone, but have not started payments because it is not allowing me to. Help appreciated 

[Chalupa_Batman]

Hi @ADBi 

First, please wait just over 1 hour before you try logging in again. Then, go to your browser settings and clear your cache, history and cookies. Then restart your browser. Then try logging in. If that doesn't work, try another browser. If you're still having errors, then for your 3rd and final try, try logging into your phone app. If that then doesn't work, contact a CS Agent via Softech's link.

[BKNS27]

@ADBi 

Are you using Autofill with a password key?

Could we get more details of how and what you have done?

You need to manually enter your email and password for you to login.

If all fails, you need contact a CS_Agent to help you access your account at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech]

@ADBi 

did you try using Incognito mode or try using the PM app?

if both fail, please open ticket with support here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there