If you login to Self-Serve and click "Change Plan" then you'll see all the available plan options. Including some plans which are not advertised on the main page. Excluding any plans which you do not qualify for and simply cannot choose. You do not need to actually choose any of these plans, of course, you can just view them and read details, you would have to mis-click several different prompts in different places on the screen to "accidentally" end up switching your plan.
Yes, every plan you see that's "for new customers only" or "for new activations only" is intended, as it says, for new customers only. Public Mobile is trying to attract subscribers away from other providers. Existing Public Mobile subscribers do not qualify. No double dipping on promos and deals for us. But if you really want the new promo then there's really nothing stopping you from activating a new account as a new customer - although it would start from from scratch, you can't transfer anything that's attached to your current account to it (your SIM card, phone number, available funds balance, add-ons, promos, rewards, points, etc).
Go ahead and complain to the agents. You won't be the first. This has been the way things are here for years, since before I joined (in 2016). Many others have complained about this before. You would have noticed many dozens of threads just like your own if you'd bothered to look around a little before blurting out your complaint. So I doubt very much that your complaint would accomplish anything useful or produce any lasting, meaningful change.
