Website slow
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02-25-2024 01:43 PM
I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM and find real customer service elsewhere?
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02-25-2024 01:53 PM
@LoriLK wrote:I am as well and having major issues
try incognito mode, try different browser, make sure to clear cache files too. Maybe just so many folks taking advantage of PM offers, slowing things down....maybe ! 😄
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02-25-2024 01:50 PM
That's 👍🏻. When everyone first sign up, one of their first questions is regarding the slowness. That was mine.
To be honest, I don't even sign into my account much unless I have to, due to this very same reason.
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02-25-2024 01:50 PM
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02-25-2024 01:49 PM
I am as well and having major issues
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02-25-2024 01:48 PM
I'm in interior of BC and website loads FAST !!
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02-25-2024 01:47 PM
It is a website issue. Many people experience the same thing. I only use the website myself. I don't know if the App is better.
You can download it and try.
Just got got to keep trying 😕.
I don't see it being fixed anytime soon....
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02-25-2024 01:46 PM
@LoriLK wrote:I have been trying 2 days now to seen what plans/ upgrades are available for long term customer but i get the spinning wheel of death and then get booted out - this is the only website I have the issue with - any suggestions before I jump ship from PM and find real customer service elsewhere?
or try a laptop... if you haven't done so already, clear your cache files too.
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02-25-2024 01:45 PM
hi @LoriLK
it is slow sometime, but try using PM app instead, or try using different browsers, and use Incognito/private/secret mode on the browser
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02-25-2024 01:45 PM
@LoriLK Try the app instead