number has ported to PM - want to use physical SIM (not eSim) - could agent please call me ?

[dxfinlayson]

when I go in to the PM app it keeps trying to install an eSim on my iphone. 

I don't want an eSim installed. 

I have a physical sim card from PM that I want to use. 

How should I proceed ? 

[Dunkman]

@dxfinlayson 

From your previous post, you had a porting issue yesterday.  

Likely your account was not set up properly before you fixed your porting issue.

You will need to contact customer service agent. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

No phone number to call.  Just the private messaging system.  It usually will take a few hours for CSA to respond. 

[Phil_Adelphus]

@dxfinlayson   Could you have accidentally selected esim when you were activating?  Either way you can contact customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.

[Chalupa_Batman]

Hey @dxfinlayson 

During the sign up, it will give you a chance to take a picture of the bar code on the SIM card. Try that. That is how I signed up my neighbor. 

How to sign up with Public Mobile