Was told refund for 54.39 on Oct 5th to my bank nothing has been refunded

[HALIMACS]

We would have NOTHING by way of information on that, @Twopaws 

Can you elaborate why they might have offered a refund?   (without offering personal information as we're just other customers like you...)

We might be able to provide some insight on what may or may not happen there...

[hairbag1]

@Twopaws 

use this link to pose that question to CSA. Give them as much account info as you can.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Did you get confirmation that the funds WILL be sent back to your credit card? Because most times it's just a credit on your PM account. You should check your accounts for credits to be sure.

[hTideGnow · Accepted solution]

HI @Twopaws 

we are just customers like you

if you have already opened ticket with PM agent, and they replied already, please reply on the same message and ask for update

but like other businesses, it can take as many as 2 to 3 weeks for the refund to arrive on your credit card