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Was just renewed an account for Data. Only used Data 3 times and now all gone in 2 weeks. Didn't Use

KennethT
Great Neighbour / Super Voisin

I recently upgraded to the 15GB plan for a $40 a month, 30-day plan. I renewed on November 2nd. Got the 15 gigabytes and thought it was ok. Ever since that day I have only used that data 4 times and turn it off whenever I do not need to. yet in just 2 weeks, I went from having 2 GBs used to 14 GBs when I only used it 4 times in that period. I don't know how that happened especially since in my Data Usage and the Usage history. It only shows that I used about 2 gigabytes in that time period so I don't know what to do. I barely have any data left and this frustrates me since I check my usage every day and it never went up like this. As you can see from the image below. The last 7 days only show about 1 Gigabyte being used. Yet it says I have used almost 14 gigabytes. Even in the last 15 days I barely used more than 3 Gigabytes. So I am confused as to how it shot up so fast. There also was no warning like there normally is. I just received a 75% data usage and that was it. no 95% or no 50% usage like there normally is. I am confused about where to go here since I haven't even changed what I normally do every day before this period of time. I was on a $40 for 5 Gigabytes of Data a month and I rarely ever used 5 Gigabytes of Data in the first place and when I did it still lasted the whole month if not a majority of the month.

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3 REPLIES 3

DennyCrane
Mayor / Maire

The infamous caching issue. Login via Igognito mode. Also you have 15GB and you turn data off? That's a lot of data. 

Friend
Good Citizen / Bon Citoyen

Hi @KennethT 

What amount of mobile data usage does your phone report since Nov 2?  On Android, you can set your billing cycle to restart on the 2nd of the month, and you should get a pretty good idea of actual usage.  On iPhone, I think you're more limited -- you need to remember to reset your cellular stats on that morning.

BKNS27
Mayor / Maire

 @KennethT 

Try refreshing your browser by clicking on the circular arrow. It maybe from the previous month's data usage.

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