Was Charged After Cancelling

[mwalmsley]

I had cancelled my account, but was still charged a monthly fee. 

How can I address this issue?

[mwalmsley]

Thanks I have sent that user a message.

[CountyDownIeUk]

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@mwalmsley wrote:

I had cancelled my account, but was still charged a monthly fee. 

How can I address this issue?

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@mwalmsley 

How did you cancel your account?

[hairbag1]

How did you "cancel" your account ? If you leave PM, remove your credit card from Autopay to make sure this doesn't happen.

Contact a CSA for refund request.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@mwalmsley   

You cancelled your account via Porting out the number?

Unfortunately this happens occasionally.

Just open a ticket with PM Support and they will refund it and cancel the Autopay forward

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there