Waiting for my SIM Card for 27 days already

[MENGDUAN2023]

I have ordered my SIM Card for about 30 days, but still waiting.  I am trying to ask for help, but only auto-replay by bot and no agent helped me.  Anyone has this kind of issue before  ?

[MENGDUAN2023]

Thanks for your link and help. I have placed an order from your link. 

[hTideGnow]

HI @MENGDUAN2023 

ask agent to reimburse you

or if you want to buy it cheaper (especially if you pay out of your pocket), buy from Amazon, only $5

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

[cellphoneuser1]

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@MENGDUAN2023 wrote:

Can I pick up at store while I’m waiting? 

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The SIM has already been sent, so you will need to make accomondations with a customer support agent.  To contact them, directions were provided earlier.  The store can't give it to you for free.

[cellphoneuser1]

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@Andy85 wrote:

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@MENGDUAN2023 wrote:

Can I pick up at store while I’m waiting? 

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Yes! Although there might be a small cost to purchase another SIM.

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A Telus store that has them will charge the full $10 price.

[Andy85]

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@MENGDUAN2023 wrote:

Can I pick up at store while I’m waiting? 

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Yes! Although there might be a small cost to purchase another SIM.

[MENGDUAN2023]

Can I pick up at store while I’m waiting? 

[DennyCrane]

Just buy one from Amazon for $5, or go to a local Telus or Koodo store to see if they have stock. Then get a refund from Public Mobile for the original order.

As others have said, Public Mobile is not very reliable about fulfilling sim card orders. I never recommend ordering from Public Mobile directly. 

[slusagm]

shouldn't take more than 3 weeks

Since your cannot open ticket using Chatbot, message PM instead:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[umnikke8]

You certainly aren't the first. For some reason Public has problems mailing SIM cards.

[MENGDUAN2023]

I ordered on Sep 06,  Today is Oct 03, I am still waiting

[hTideGnow]

HI @MENGDUAN2023 

this is unusual, and you have to ask PM agent to check.  Please message them here (and yes, this will work)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask them to allow you to pick up the PM sim card from a Telus or Koodo start close to you , instead of asking them to re-send you another one