WHAT STEPS ARE BEING TAKEN TO RESOLVE THE ISSUE OF NO PHONE SERVICE?
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03-03-2023 03:20 PM
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03-03-2023 06:43 PM
Please see the updated thread https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119
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03-03-2023 04:57 PM
I did submit a ticket for this yesterday. A Koodo tech contacted me via text and resolved the issue on their end. Calls are now working for me.
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03-03-2023 04:17 PM
@DIANA6 - Public acknowledged an issue, hopefully this will be resolved soon.
https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119
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03-03-2023 03:24 PM
@DIANA6 as far as I know, they are resolving case by case by refreshing the account for now. Some got back the voice already after opening ticket with them
Pretty sure they are working on a fix for everyone affected
If you have not opened one yet, open it now
Or if you have opened ticket already, message them again for update
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03-03-2023 03:24 PM
@DIANA6 Also we are just customers like you trying to help
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03-03-2023 03:21 PM
@DIANA6 PM team is aware and are actively working to resolve the issue