WHAT STEPS ARE BEING TAKEN TO RESOLVE THE ISSUE OF NO PHONE SERVICE?

[PublicMgr_Alex]

Please see the updated thread https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119

[lulu72]

I did submit a ticket for this yesterday.  A Koodo tech contacted me via text and resolved the issue on their end.  Calls are now working for me.

[esjliv]

@DIANA6  - Public acknowledged an issue, hopefully this will be resolved soon.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Service-Impacts/td-p/955119

[softech]

@DIANA6   as far as I know, they are resolving case by case by refreshing the account for now.  Some got back the voice already after opening ticket with them

Pretty sure they are working on a fix for everyone affected

If you have not opened one yet, open it now

Or if you have opened ticket already, message them again for update

[Handy1]

@DIANA6  Also we are just customers like you trying to help 

[Handy1]

@DIANA6  PM team is aware and are actively working to resolve the issue