Vouchers not working

[Deeschram]

I just bought 2 because the first one didn't work need some help 

[darlicious]

@Deeschram 

What message did you get when your voucher was not accepted? It's easiest to add vouchers to your account balance via 611 but you can only try twice before having to wait out one full hour before trying again.

You can compare your vouchers to real examples contained in the voucher catalogue...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

Further info on vouchers can be found here.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[dust2dust]

Are they in fact Public vouchers? Do they give instructions that say Public on them? Not Telus. Not Koodo.

[softech]

@Deeschram where you got the vouchers from?

Vouchers from some stores need to wait 24 hours before it came be used.  have it been 24 hours yet?

if already 24 hours open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Quigley]

@Deeschram 

Some voucher aren't activated for 24 hours, depending where you get them.

Try adding them by calling 611 from your mobile phone.

[hairbag1]

Dial 611 to add it to your acct.