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Vouchers not working

BobTheBob
Great Neighbour / Super Voisin

purchased 2 payment vouchers from Blackhawk ( at SuperStore Quinpool Rd, Halifax) yesterday: none would work/ we phoned Blackhawk and they say the vouchers are activated and the issue is with Public Mobile… / no phone service/ tried *611-same results My $30.00 lost in cyberspace 

1 ACCEPTED SOLUTION

Accepted Solutions

@BobTheBob  So, i thas been 24 hours since you bought?

 

Open a ticket with PM Support and have them to check

 


open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

  1. Type: cannot process payment
  2. Click "Payment Voucher"
  3. then click "contact Us"
  4. and then click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

12 REPLIES 12

Jb456
Mayor / Maire

@BobTheBob Look at the vouchers very closely. There may be two areas that list 12 digit numbers. Some might say pin and other might say reference.. be sure to try both..

 

Try adding it via calling 611 and logging into your account. If all fails contact support.

 

Contact customer service agents.

 Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

Or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

z10user4
Mayor / Maire

 @BobTheBob : If you do have multiple sets of 12 digit numbers then be sure to use the one labeled PIN# if so labeled. But you can only make a couple attempts per hour. So wait another hour and try again.

BobTheBob
Great Neighbour / Super Voisin

i have tried both of the 12 digit pin and the Voucher/ i have a $5 one and a $25 - none of the 4 works/ thanks 4 the wait 1 hr hint/ but between yesterday, last night ant today/ nothing 

@BobTheBob  So, i thas been 24 hours since you bought?

 

Open a ticket with PM Support and have them to check

 


open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

  1. Type: cannot process payment
  2. Click "Payment Voucher"
  3. then click "contact Us"
  4. and then click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BobTheBob
Great Neighbour / Super Voisin

thanks 4 all the options/ i submitted tickets 

 @BobTheBob : And the balance isn't seeing it? The 611 will tell you your balance as well. Have a look at your payment history from here. Maybe something did something with the money. Are your services working at the moment?

Meow
Mayor / Maire

It could take up to 24 hours for voucher’s PIN to become active.

Hannamgr
Great Neighbour / Super Voisin

You need to wait 24 hours before they are activated. Hope this helps

ottawa
Model Citizen / Citoyen Modèle

I used to buy vouchers at Loblaws to get 3% cashback on my CC instead of 1% when paid through PM. I don't remember exactly as it's been a couple of years*, but I recall that it would work if redeeming on phone and not on website, or vice versa.

 

[*I gave up as it was too much trouble for an extra 2%]