Voucher payment

[moemoe1807]

Have been trying 20 times to pay my phone bill with the voucher I purchased but no success, something must be wrong with your system.please help no service ,

[dust2dust]

J_PM: Can you help us understand why some sellers seem to have a delay on the validity of purchased vouchers?

[J_PM]

@moemoe1807 

It seems the voucher code was locked from our system after 12 attempts. The vouchers should work after a 24 hour hold. Please let us know if you continue to experience problems with entering your purchased voucher. 

[darlicious]

@J_PM 

Thanks for replying. There have been far too many problems with retailers that sell immediately valid pm vouchers not being accepted in the past 10 days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[J_PM]

Thank you for sharing with our Community. I'll investigate this case further with our teams to confirm if there's an issue. 

[darlicious]

@moemoe1807 

Have you heard back from customer support?

Petro Canada pm vouchers should be immediately valid upon purchase. I suspect there is an issue with pm's payment system accepting vouchers but there has been no acknowledgement of this possibility by @J_PM . Your only alternative at this point is to have customer support add it for you. I would ask for a partial credit for a free add on for this issue with the payment system denying you the ability to reactivate your service since this issue was brought to their attention at least 10 days ago.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin

[moemoe1807]

Yes waiting for there reply , sent this morning .

[dust2dust]

Does the voucher mention any instructions or company names on it? Does it mention Public? Does it say to use 611 or self-serve?

[moemoe1807]

Bought from petro gas station never had a problem before, have been buying for 5years

[esjliv]

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@moemoe1807 wrote:

Tried so many times, still won't accept the voucher any service for 2days

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@moemoe1807  - trying too many times can be an issue, in itself.

Have you submit a ticket with CSA to see if they can assist at this point?

[moemoe1807]

Tried so many times, still won't accept the voucher any service for 2days

[esjliv · Accepted solution]

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@moemoe1807 wrote:

Have been trying 20 times to pay my phone bill with the voucher I purchased but no success, something must be wrong with your system.please help no service ,

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@moemoe1807 - 20 times...by self serve and/or 611?  Try again today.

If issues persist, submit a ticket to CSA for assistance with your voucher.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[darlicious]

@moemoe1807 

Telling us the retailer that you purchased it from will be very helpful. You only get two (2) attempts at adding a voucher before having to wait one full hour to try again. Make sure you are using the correct 12 digit PIN #.

More info on vouchers can be found here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

Edit: to to two (2)

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin

[JL9]

I am assuming you just bought it this evening. Try again tomorrow and it should be good. Also be careful and make sure you entering the right # to redeem it.

[hairbag1]

Where did you buy the voucher ? Some vouchers don't get activated until several hours after they're sold. Wait for 24 hours to see if that works.

Next time...get the voucher at Shell Gas, Walmart or London Drug (out west).

Alternative is get on-line voucher from recharge.com or ding.com...but they do have a small user fee.

edit...

make certain you specify a Public Mobile payment voucher...not Telus or anyone else.

[JK8]

@moemoe1807 

Depending on where you purchased the voucher it may take up to 24 hours to activate. How long has it been? Try calling 611 to add the voucher.