Community

ksmith · ‎08-05-2018

I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

stonechucker · ‎08-05-2018

My q6 picked up my vu and call forwarding rules from the networks. Didn’t have to setup my Fongo number separately!

will13am · ‎08-05-2018

This must be good old shamsung software at work, locking to a previous carrier and refusing to let go. The various phones I use would all pick up the voice mail number from the network so that long pressing 1 dials voicemail. So inconvenient.

computergeek541 · ‎08-05-2018

@will13am wrote:
I am seeing double and hearing echoes.

@will13am

I'm seeing double now too. There's also a duplicate thread. LOL

ksmith · ‎08-05-2018

@computergeek541 wrote:
@ksmith wrote:
I am located in Barrie.
My phone is also not receiving calls, going straight to voicemail. I have the Canada-wide plan so I am not sure what the issue is.
@computergeek541 wrote:
@ksmith wrote:
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?
Which city is your phone number from?  Public Mobile has a few different voicemail retrieval numbers. The number that you were supposed to enter was not your phone number. Once we know where you're located, someone here should be able t find the appropriate number for you account.  I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change. For my Toronto-area phone number, the voicemail retrieval number is set to +16475804001.
Thank you
@RobertQcThe issue is that you were not supposed to type in your phone number after you held the 1 key down. The correct number for a Barrie phone number is +16475804001. Please use the steps that @RobertQc has provided.   After to changing to the vociemail retrieval number mentioned, you should not longer hear that error message.

computergeek541 · ‎08-05-2018

@ksmith wrote:
I am located in Barrie.
My phone is also not receiving calls, going straight to voicemail. I have the Canada-wide plan so I am not sure what the issue is.
@computergeek541 wrote:
@ksmith wrote:
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?
Which city is your phone number from? Public Mobile has a few different voicemail retrieval numbers. The number that you were supposed to enter was not your phone number. Once we know where you're located, someone here should be able t find the appropriate number for you account. I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change. For my Toronto-area phone number, the voicemail retrieval number is set to +16475804001.

@RobertQcThe issue is that you were not supposed to type in your phone number after you held the 1 key down. The correct number for a Barrie phone number is +16475804001. Please use the steps that @RobertQc has provided. After to changing to the vociemail retrieval number mentioned, you should not longer hear that error message.

RobertQc · ‎08-05-2018

@computergeek541

Added it from one of the oracles, didn''t find any other ones

@imm1304 wrote:
please enter this number in your Call Settings >> Voicemail >>Setup: +16475804001

https://productioncommunity.publicmobile.ca/t5/Self-Serve/No-Voicemail-Number/td-p/74436

ksmith · ‎08-05-2018

I am located in Barrie.
My phone is also not receiving calls, going straight to voicemail. I have the Canada-wide plan so I am not sure what the issue is.

@computergeek541 wrote:
@ksmith wrote:
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?
Which city is your phone number from? Public Mobile has a few different voicemail retrieval numbers. The number that you were supposed to enter was not your phone number. Once we know where you're located, someone here should be able t find the appropriate number for you account. I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change. For my Toronto-area phone number, the voicemail retrieval number is set to +16475804001.

computergeek541 · ‎08-05-2018

@will13am wrote:
I am seeing double and hearing echoes.

LOL, I could swear that the bottom portions of @RobertQc message wasn't there before. Was there an edit or did I just not see the number typed in? Anyway, that number might not be the correct number for @ksmith, depending on where this customer is located.

will13am · ‎08-05-2018

I am seeing double and hearing echoes.

computergeek541 · ‎08-05-2018

@ksmith wrote:
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I correct this?

Which city is your phone number from? Public Mobile has a few different voicemail retrieval numbers. The number that you were supposed to enter was not your phone number. Once we know where you're located, someone here should be able t find the appropriate number for you account. I don't know them all off the top of my head, but the instructions that @RobertQc are the steps that you take to make the change. For my Toronto-area phone number, the voicemail retrieval number is set to +16475804001.

RobertQc · ‎08-05-2018

@ksmith Welcome to public mobile

Press Phone.

Press the menu icon.

Press Voicemail settings.

Press Voicemail number.

Please enter this number in your Call Settings >> Voicemail >>Setup: +16475804001

You can also when you get to your own voicemail press the * key, then enter your password to access your menu, which is how you would normally access your voicemail by calling from an outside / landline