Voicemail number not on Sim Card

[Seppy]

I just set up.my Public Mobile account and activated the sim card. Number ported and everything works except accessing voicemail by holding the number 1 down on the key pad. I get "Missing voicemail number. No voicemail number is stored on the SIM card."

And then the options are Add Number or Ok. When I click the add number it goes into a set up screen and when I click on Voicemail - Set up it says voicemail number not set. Does anyone know how to get the number on the SIM card?

[Seppy]

Perfect. Thank-you. I have never used the speed dial feature before. That is a good workaround for the issue. 

[will13am · Accepted solution]

@Seppy , if you are running an android device, there should be a phone app setting to add a speed dial number for voicemail.  I am not totally sure but I think on iOS it's using favorites. 

[Seppy]

Yes Rasti, I have rebooted it a couple of times now.

[Rastin]

Have you tried rebooting the phone? When setting up a new or use phone it's a good idea helps clear old data that may cause conflicts with a new Service.

[Seppy]

Thanks efdieO but I have already been to that link and there is nothing about how to get you number entered on your SIM. It assume the number is already entered. Thanks anyway.

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Seppy here's a link from Public Mobile on how to do it...

https://www.publicmobile.ca/en/on/get-help/articles/voicemail-faqs