Voicemail notification stuck

[heinmbadenhorst]

The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:

• Reset voicemail password
• Reset phone services app (Samsung) - notification reappears after restart 
• Did a network reset
• Restarted phone multiple times
• @CS_Agent did a refresh on their side
• Inserted sim into another phone and the notification appears as soon as the phone boots up

At this stage I think my only option is the cancel the service. Anyone else has any answers? Should I give up because @CS_Agent can't seem the solve the issue on their side even though I know it is the Public Voicemail system spamming my phone with the notification.

[johnnytran]

I am having the same issue, Did you just chat with public mobile via online or phone? do they have a tech support number?

[Lieux]

@esjliv  Sorry for the delay. I made some other tests. Everything worked fine with my IPhone 5S and my IPhone 6. A dot appeared after a message came. And when I deleted it it disappeared as it should.😁 with my IPhone 12 no dot at all after a message is left. Why upgraded our phones??? 🤪🤣 And I don’t want to reset every day my voicemail on the back so I decided to let go this problem. 

[heinmbadenhorst · Accepted solution]

Good news, my issue has been resolved on Public Mobile's end. Tech support had to reset my voicemail and left me a voicemail. The stubborn notification went away after I listened to the message.

[ok then, a bug that vm reset by PM resolves ..... Luddite]

[esjliv]

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@Lieux wrote:

@esjliv  No no they WERE there!!😉

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And they would not go away @Lieux  ?

[Lieux]

@esjliv  No no they WERE there!!😉

[esjliv]

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@heinmbadenhorst wrote:

Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

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Yes @heinmbadenhorst , I see your point. If @Lieux tried their SIM in another phone and notifications did not go away, then it doesn't seem like a device issue. Unless Lieux meant they were not there...?

Still, I'd try another provider's SIM card in your phone, if you can, and test that. See what happens.

[hTideGnow]

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@heinmbadenhorst wrote:

Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

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HI @heinmbadenhorst   if putting the sim in iPhone 6S and notifications come, it proves it is not the network but could be a device issue of the original phone or the iOS version there.

[Lieux]

@heinmbadenhorst  That’s not a public mobile problem for sure. Where is the real problem I don’t know.

[heinmbadenhorst]

Doesn't that actually prove that it is not your phone as the issue is present on another phone when inserting the same sim?

[hTideGnow]

HI @Lieux 

this is really a tough one to fix.  It is not even a iOS version issue either.  

[Lieux]

@heinmbadenhorst  And…I tried my public mobile Sim in my old IPhone 6S and the notifications were there. So that’s not a Public mobile problem.🤷‍♀️ Good luck.

[hTideGnow]

HI @heinmbadenhorst  Yes, this has been a problem for some customers for some time.  However, it might not be a Public Mobile problem, but a problem with the device.  I check around and there are so many posts about this problem with different carrier.  And sometimes it does not happen right a way, it might happen shortly after you joined a new carrier

[esjliv]

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@heinmbadenhorst wrote:

Okay so after numerous attempts to try this resolved on PM's end, they keep assigning me to new CS agents who basically tell me to do the same thing. I have given up and unfortunately I will cancel my service at the end of the month 😞

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I am not confident this is an issue on Public Mobile's end @heinmbadenhorst .

A good way to test is, can you borrow someone else's SIM card from another provider and put it in your phone? See what happens when you send a message to there voicemail and if the notification disappears or not after listening to the message.

[heinmbadenhorst]

Okay so after numerous attempts to try this resolved on PM's end, they keep assigning me to new CS agents who basically tell me to do the same thing. I have given up and unfortunately I will cancel my service at the end of the month 😞

[heinmbadenhorst]

I got them to open a tech support ticket. Will see if they're able to resolve and report back. 

I forgot to mention that I started having the stuck notification about a month ago after I activated an extended absence greeting. I have since disabled the extended absence greeting to no avail.

[Lieux]

@heinmbadenhorst I am sorry with you…I have problem with my notifications on my phone application. I tried many things too but nothing helped till now. Except to disable badge notifications for a while and enable it later. And another trick is to phone my voicemail with my phone and erase all my messages included some I just erased. But that’s not a solution every time.🤷‍♀️ If you google this problem on internet you will read that’s a problem with different companies and different phones. Sorry I can’t help you but you know now that’s you are not the only one who struggle with that.

[softech]

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@heinmbadenhorst wrote:

I don't agree that this is an issue on my side. Why would the same issue appear on another phone one I insert the public mobile Sim?

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@heinmbadenhorst   OK, I guess I read it wrong what you said

But check around different forums/Communities, it is not just a Public Mobile issue

Did the Agent tried to reset your voicemail mailbox?  ask them to try, it could resolve it  , at least short term  

[heinmbadenhorst]

I don't agree that this is an issue on my side. Why would the same issue appear on another phone one I insert the public mobile Sim?

[softech]

@heinmbadenhorst 

also, check @Lieux's experience

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-not-getting-notifications-for-my-voic...

Another idea is to disable badge notification first, then reboot the phone, and enable it back again

[dust2dust]

I interpret your last bullet point that the problem followed the service.

[softech]

@heinmbadenhorst   

as you see " Inserted sim into another phone and the notification appears as soon as the phone boots up", this is not really a carrier issue. 

There are posts about that here on this community as well as on other communities or forums.  It does not look like a carrier only issue, so, you could end up wih tthe same even you change carrier  😞

did agent try to reset your voicemail mailbox?  It could work briefly but again, we saw that this could come back and not a long time fix