trouble signing in

[Lucyli]

I was able to login to my account, however, there's a step that requires verification through my email and enter in the codes. However, I didn't receive any email regarding of the codes from my email. 

And because I need to update my bank card information, my phone is temporarily locked. 

Please help! 

[softech · Accepted solution]

@Lucyli   

you checked your spam folder on your mailbox?  click refresh and check inbox and spam 

If you are unable to self reset the password, PM support will be able to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there