Voice not heard

[Mariogi]

Hi when I answer calls my voice isn't heard by the other party or there is a delay. My technician checked my phone and found nothing wrong. Said it's probably the service provider/sin card issue. Can you please help.

[Timer]

@Mariogi 

you see at my post > CS_Agent < press it and open link to contact support team and them has tools to do it.

[Mariogi]

How do I do that?

[Mariogi]

Yes exactly 

[Timer]

@Mariogi 

contact support team by CS_Agent  to refresh network.

[dust2dust]

So it seems to be a problem with your Public account. Put it back in and maybe it might mysteriously fix itself. If not then I wonder if you were to use the lost/stolen function to kind of soft-reset the account whether that would make it work. If you're on the old rewards system then there's a complication doing that. You suspend and then resume and then restart the phone.

[Meow]

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@Mariogi wrote:

I switched sim cards and it works

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So you are saying when you use different SIM in your phone everything works fine but PM SIM in Not working in either phone?

[Mariogi]

I switched sim cards and it works

[dust2dust]

Does that other device have an active sim in it? Try it in the problem phone.

[Mariogi]

Tried in other device. Same thing. 

[Meow]

If you have ability, try your PM SIM card in other phone to narrow down if it is hardware or provider.