Very Upset Wife - No group posting and picture downloading

[Fish96]

In the last few days, my wife couldn't download/send group messaging to her work group. In top of that she can't send pictures to the group either.

(I've changed the APN data as instructed)

It's a revolution here, please help if you can.

[hTideGnow]

Hi @Fish96 did you try the PM s in another newer phone?? 

[Fish96]

Moto G6 Play

[softech]

@Fish96 there are multiple reports that people still need support to re-provision on the system for MMS to work again.  Please open. ticket with Support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Fish96]

Moto G6 Play (don't blame me) Android 8

[hTideGnow]

Hi @Fish96 but what phone does she have?? Oneplus??

[Fish96]

Note: I could NOT edit the Public Mobile settings so I created a new one with the above

[Fish96]

Thanks

These are exact her phone setting, but they did NOT work

[Meow]

---

@Fish96 wrote:

It's a revolution here, please help if you can.

---

First - do you have a good lawyer?!  😋

Were she able to send those group messages Before?
What phone she has?

[hTideGnow]

Hi @Fish96 new activation or existing?? Did you try Reset all networks?? And mobile data on?? And she is using MMS?? If iMessga/RCS?

[softech]

@Fish96 

what phone does she have?? if  using a device that released after 2017, generally, she can simply click Reset All networks or Reset network settings to get the latest APN

Also, she can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

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